Section 6.7: Lockouts

Residents can occasionally become locked out of their rooms for a variety of reasons.  If a resident approaches you asking to be let back into their room please follow the steps below:

• In the past, there was a lockout fee for your service. While that is no longer active, report to your supervisor anyone who is a frequent offender, such as more than 2 lockouts a Block. Our keys policy still requires students to limit lock-out assistance from staff. Under no circumstances should you collect money for this service.
• Verify the student’s identity and room assignment. This may require you to check their ID and the hall roster. If they don't have their ID, remember to ask for one once they gain access to the room, such as when their wallet is inside the locked room.
• Proceed to get the building’s master key
• When you arrive at the room be sure to knock and announce yourself as an RA.
• Once you’ve verified the room is empty unlock the door
• Ask the resident to find and show you their key to ensure they have it
• If the resident has lost their key make sure to notify them of the key replacement policy and inform your supervisor as soon as possible
• Return the master key to the RA office
• Note the student’s name and the room you unlocked on your on-call duty log if this happens while on-call.