Complaint/Grievance Process

Complaint/grievance - An expression by a patient of dissatisfaction with services received.

Procedure to file a complaint

Option 1

You may schedule an appointment to voice your complaint in person with the individual involved or the Director of SHS.

Option 2

• Obtain a Student Feedback Form from the Health Services website.
• The Director will investigate the complaint and take action to resolve the problem insofar as possible.
• You will be notified of the outcome of the investigation including any action taken.
• You have a right to appeal to the Dean of Students if you believe the outcome is unsatisfactory.