Email to request a refund. On a typical week, any requests received prior to Wednesday at 11 a.m. are processed that week.

The Office of Student Accounts may use Paymerang to pay you any remaining credit balance on your student account. (Some student accounts will continue to receive payments via direct deposit. More on this later.) The good news is that you don’t have to do anything. No forms to fill out. You don’t need to provide your bank account information. 

Paymerang basics

You’ll receive an email from — the sender is Paymerang, not Cornell College. The subject line of the email will tell you the amount of your echeck. 

image of an email

» Here is The Most Important Thing you need to know once you receive the email from Paymerang. «

Do not open the link inside the email to your echeck until you are ready to deposit the echeck via your banking institution’s mobile app or you are ready to print your echeck, which you’ll take or send off to your bank for deposit. Why? 

You can only access your echeck once. Yep, just once. It’s a security thing so be ready before you open your echeck. 

Are you ready? 

Does your printer have ink? How about paper? Depositing via banking app? Is the app all set up and ready on your phone? Yes? OK, you can open your echeck.  Paymerang suggests you choose to "Continue as a guest" rather than creating an account.  

Your check will look similar to this one. (Notice it is upside down! That is not a mistake. It will be upside down.)

sample of an echeck

I can’t open the echeck again! What do I do? 

Maybe you missed The Most Important Thing mentioned above and you opened your echeck and closed it again without depositing or printing it. Or your printer was out of ink. Or let’s say your banking institution’s app was not working. Hey, things happen. If you can’t open your echeck because the echeck was opened once before, Paymerang will need to reissue you a new echeck. Contact to get the process rolling to reissue your check. 

I normally get my refunds transferred to me via direct deposit. Will that change? 

If you already provided Cornell with your bank account information for direct deposit of refunds prior to summer 2021, you don’t have to do anything. We already have your information and we’ll continue to pay you via direct deposit. 

Can I change my direct deposit to Paymerang? 

If you already provided us with your bank account information for refunds prior to summer 2021, you will continue to receive payments via direct deposit. We are not switching existing accounts from direct deposit over to Paymerang.  If your bank account information has changed from what you have on file with us, please email

Can I have my payment via direct deposit instead of using Paymerang? 

At this point, as we transition from using direct deposit to using Paymerang for student refunds, new users will be able to use Paymerang but not direct deposit. Existing accounts that have already been set up with direct deposit authorization will not be able to switch to Paymerang.

General refund information to consider

Title IV credits

Title IV credits are defined as credits created when only calculating the federal funds received. For those students, refunds are issued within 14 days of creation with no action required by the student or family. These credits are not used for anything other than direct charges of tuition, activity fee, room, and board.

For all other students

If a student has more credits (financial aid, payments, etc.) than charges on the account, the account will have a credit balance and the student is eligible to receive a refund for the credit. When looking at your student account, a credit balance will have a “-” in front of the balance amount. Student Accounts will hold the credit to be applied to upcoming charges or until either the student requests it or leaves the college.

Financial aid is disbursed to the student’s account in the following order:

  1. Institutional aid

  2. State aid

  3. Federal Pell Grants

  4. Other federal grants

  5. Outside sources – scholarships and grants

  6. Subsidized Stafford Loan

  7. Unsubsidized Stafford Loan

  8. Private loans

  9. PLUS Loans

  10. Payment from student/parent

When the refund comes from a Parent PLUS Loan

If a parent borrows a PLUS Loan for more than the charges on the student account, a credit is created. If a refund is requested per the instructions listed above, the refund will be issued to either the borrower of the loan or the student, depending on the selection made by the borrower at the time of application for the loan.