Information Technology
The IT Help Desk serves as the central point of contact for all Information Technology (IT) support for the Cornell College community, providing solutions to computing problems involving classroom technology, the college network, accounts, assets, applications and other technology items.
- For all non-urgent matters: Please use the TOPdesk Self-Service Portal and select the service that best matches your needs.
- Phone service for urgent matters: Assistance with new account access, password resets, account unlocks, compromised account assistance, and classroom technology support, is available by calling 319.895.4537, or x4357 on campus.
Need to stop by our office? You can find us in Hansen House on First Avenue (near the northeast corner of campus) Our office is staffed from 8 a.m. - 4:30 p.m. on weekdays.
TOPdesk is an Information Technology Service Management (ITSM) tool that includes a self-help knowledge base and a ticket system that enables you to submit requests and get help resolving technical issues. If you are unable to find an answer by searching on the Self-Service Portal landing page or Knowledge Base; you can submit a ticket to get assistance from one of our team members.
Simply select the category and IT service that best matches your need and complete the form that is specific to the service you are requesting. Using the service specific forms, we can better understand your need and service you quicker, so please be as detailed as possible when completing the form.
Frequently used information
- Instructions for setting your passwords at Cornell College
- Reset or change your password
- Learn how students can connect to Cornell's wireless network
- Learn how to enroll in two-factor authentication (2FA)
- Test your two-factor authentication
- Access Cornell College’s Citrix remote software storefront
- View your monthly printer/copier usage
- Connect from home instructions for faculty and staff
- Learn how to access Guest/Vendor WiFi