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Telephone and Voicemail Guide |
Cornell College Phone Services will assist you in every way possible
to effectively utilize your telephone, voicemail and telecommunication
needs.
Calling Procedures
Emergency and Safety
Long Distance
Your Voicemail
Reporting Errors
Frequently Asked Questions
Important Final Information
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| CALLING
PROCEDURES |
How to Make an On-Campus Call
To make an on-campus call, simply dial the four-digit extension number
you would like to call.
How to Make a Local Call (Mt Vernon, Cedar Rapids, Lisbon,
Marion and Hiawatha)
To make a call that is local:
1. Press "9" to get an outside line.
2. Press the seven-digit phone number you would like to call.
How to Make a Calling Card Call
To make a call using a calling card, review the directions on the
back of your card. Each long distance calling card has different instructions.
Contact your long distance calling card company for more information.
This applies for International calls as well.
How to Send a Fax
To send a document, follow the same directions as if making a local,
long distance or international call (see above).
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| EMERGENCY
AND SAFETY |
Important Emergency Numbers:
Ambulance 9 + 911
Fire 9 + 911
Police - EMERGENCY 9 + 911
Police, Mt. Vernon - Non-emergency 9 + 895-6141
Residence Life (DAY) 4113
Security, 24 hours DAY/NIGHT 333
Other Important Emergency Numbers:
Chaplain - Catherine Quehl-Engel 4402
Dean of Students - John Harp 4234
Director of Counseling Services - Brenda Lovstuen 4292
For emergency counseling, call:
Abbe Mental Health Center 9 + 398-3562
Foundation II Crisis Line 9 + 362-2174
To Report an Emergency:
When you make an emergency call, stay as calm as possible and provide
as much information to the emergency dispatchers as possible.
Life-threatening situations (Fire, unconscious, broken bones,
bleeding, effected by drugs, alcohol)
DAY or NIGHT - Call 9 + 911.
Give the dispatcher the town we
are located in (Mt. Vernon), the building or residence hall where
the life-threatening situation is occurring, and the floor and room
number (if known) where this is occurring.
Non life-threatening situations (flu, fever, sick)
During the DAY or NIGHT - Call the
Assistant Director (AD) for your residence hall or your Resident
Assistant (RA).
Campus Security 333 Non-emergency Situation
Sometimes the Security Cell Phone
can't be reached because of the officer's location. If so, try again
in three to five minutes. If this is an emergency, press 9-911.
Location of RA Office and Residence Hall Telephones
Bowman Carter Lobby - 5500
Dows Lobby - 5700
Merner Lobby - 5100
Olin Lobby - 5148
Pauley / Rorem Lobby - 5400
Pfeiffer Lobby - 5899
Rood Lobby - 5200
Tarr Lobby-5600
Merner Hall Office - 5381
Olin Hall Office - 5148
Pauley / Rorem Office- 4983
Pfeiffer Hall Office - 5661
Location of Outdoor Safety Telephones
The campus now has nine campus security telephones. These can be
used for on campus and local calls. Most of these phones have "blue
lights" which come on at night to make locating them easier.
Commons - (blue light) Located on
the circle drive at front entrance doors.
Norton Geology - (blue light) Located
along the sidewalk just before you enter the parking lot for the
Norton Geology building.
Rood House - (blue light) Located
on left front entrance (if looking at front of house).
Building & Grounds (B&G)
- (blue light) Located on right hand side of path going south from
turning off College Blvd and before reaching first student parking
lot.
West Science - Located on the left
wall of the outside entrance. This phone DOES NOT have a blue light.
Olin and Pauley/Rorem - (blue light)
above an enclosed, press-pad only phone. At end of Olin parking
lot and is diagonal from Pauley/Rorem.
Sports Center - (blue lights) Located
in the parking lot of the Sports Center. There are two phones. One
is located on the east end of the lot and the other is located at
the west end of the lot.
To use these phones, open the enclosed case. Press the "On"
button to hear a dial tone. There are three ways to call:
1. If you want to report an emergency, press 9 + 911.
2. If you want to reach Campus Security, press the red button.
3. Press the 4-digit extension for campus calls.
Location of Outdoor Residence Hall Telephones
The campus also has outdoor telephones at each of the residence
halls. They are located:
Dows - North entrance
Merner - East entrance between double
doors
Olin - North entrance
Pauley/Rorem - North entrance between
two buildings
Pfeiffer - Main entrance
Tarr - North entrance
King Chapel - Southeast, ground
floor entrance
Rood House- Left front entrance
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| LONG DISTANCE |
All students need to provide their own long distance access!
Due to the lower rates of calling cards and cell phones, they are
much more cost effective to use than if Cornell was to provide long
distance for you. Calling cards are the best option because of their
reliability and are available at the Cornell bookstore and several
local businesses. Due to Cornell's location, many brands of cell phones
do not receive a reliable signal on campus. The two providers that
we have found provide the best reception are US Cellular and Nextel,
but even they have trouble getting a signal in several campus buildings
including some residence halls.
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| YOUR VOICEMAIL
BOX |
How to Set up Your Voicemail Box (with two or more in a room)
1. Press 7000.
2. When you hear the recording, "Thank you for calling Cornell
College…" press 9 + your voicemail box number* + your extension. Please listen
to your mailbox first before you attempt to record your voices.
3. Record your first and last name. Press * when you are done. You
will hear your name being played back. Press 2 to accept the recording
without any changes or press 1 to re-record your message.
4. Enter the first three digits of your last name at the prompt via
the phone pad. You will then be asked if you want to change them.
Press 2 for no. The system will then ask if you want to be included
in the directory. Press 2 for no.
5. You will be prompted to record a personal greeting. When finished,
press *. Your message will be played back. Press 2 to accept your
message without any changes or press 1 to rerecord your personal greeting.
6. The system will ask you if you'd like to set a personal security
code. Press 1 for yes. Enter your personal security code (between
3-10 digits). Press * when complete. You will be asked to re-enter
your security code. Press * when completed.
7. You will be asked to verify that you are satisfied with the current
set up. If you are, press 1 (you MUST complete this last step or you'll
have to go back and do it all over again). Hang up the telephone.
*To determine your voicemail box number, dial your extension from your room and listen to the recorded message.
Single Voicemail Setup
1. Press 7900.
2. Follow the prompts and remember, '1' for yes and '2' for no.
Suggested Greetings for Your Personal Message
"Hi. This is (your name here). I'm either on the phone or away
from my room but if you'll leave a message I'll return your call as
soon as possible. Thanks for calling."--Or--"Hi. You've
reached (your name here) and I'm not in right now. Please leave a
message and I'll return your call as soon as possible."
Remember, your greeting gives a first impression to new callers and
reflects who you are.
Receiving Voicemail Messages
(NOTE: Rooms with more than one student WILL NOT have a message notification.
You must remember to check your voicemail regularly.)
1. Press 7000.
2. Enter 9 + your mailbox number.
3. Enter your security code.
4. Press 1 to listen to new and old messages.
Retrieving Voicemail from Off Campus.
1. Press 895-4004.
2. When the greeting begins, enter 9 + your extension.
3. Enter your security code.
(NOTE: Once a message is reviewed, it will be transferred to an "old
message" which will be saved for two days. An "archived
message" will be saved for 30 days.)
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| REPORTING
VOICEMAIL AND TELEPHONE PROBLEMS |
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If you don't understand a procedure or your telephone is not working
properly, report the incident to Phone Service Law Hall 312.
Cornell College Phone Services
895-4357
312 Law Hall
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| FREQUENTLY
ASKED QUESTIONS |
Will my voicemail box follow me if I move?
If you move, you must complete paperwork from Residence Life before
your voicemail box can be updated. When you move, you will receive
a new voicemail box number that phone services will assign.
Where can I get a phone?
You must provide your own phone or replace a phone as needed.
I can't set up my voicemail box. Where can I go for help?
If, after following the directions on this web page about how to set
up your voicemail box, you still can't complete it correctly, Phone
Services at 4357 or stop by the office at Law Hall 312.
Are there any quick actions I can take to delete a message or forward
a message once I've listened to it?
The following are "Quick Message Actions" you can perform
to do various things with your message. Perform these actions immediately
during or after you've listened to the message:
Press 34 - to reply
Press 35 - to check the next message
Press 36 - to delete the message
Press 37 - to archive the message
for 30 days
Press 38 - to hear when the message
was sent
Press 39 - to redirect the message
Press 30 - to save the message as
new (works with new, not archived, messages)
Press 3# - to repeat the message
Press * - to skip over a voicemail greeting
and record a message.
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| IMPORTANT
FINAL INFORMATION |
Never give out confidential information such as credit card numbers
or your social security number.
Your telephone is your responsibility. While Cornell College provides
service to the jack in your room, you are responsible for any repairs
or maintenance to your telephone.
If you feel you have been a victim of phone fraud, contact Phone Services
immediately.
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